Terms and conditions

1. Scope

These terms govern household and commercial removals, packing, storage and international movements carried out by Removals of London in Greater London, elsewhere in the United Kingdom and abroad. They become part of our agreement once a written quotation is accepted.

2. Advice about what to ship

This website and our surveyors give general views on what is worth shipping, storing or leaving behind given the length of a stay. Those are practical opinions about a removals decision and nothing more.

They are not tenancy, tax, immigration or financial advice, and they are not a prediction about how long you will remain anywhere. Decisions about your own property remain yours, and we accept no liability for the commercial consequences of a decision to ship, store, sell or retain an item.

3. Long-term storage

Goods placed into storage are governed by a separate storage agreement with its own cover, charging periods and notice provisions. On this site holds are frequently long, and we will tell you where we consider a hold has stopped making financial sense — but the decision to continue is yours.

Where storage charges go unpaid and written notice allowing not less than thirty days has been given, we may exercise a lien over the goods and ultimately sell them to recover the debt, accounting for any surplus.

4. Changes of plan

Where a stay is extended or shortened and further work is required — bringing stored goods over, returning them, or consolidating two arrangements — that work is quoted separately as a new job.

A quotation for an original move does not fix the price of any later movement of the same goods.

5. Surveys and quotations

Quotations follow a survey at the property, or a remote survey by video or photographs where the volume and access are plainly straightforward. A quotation given without either is provisional and is stated as such.

6. Access and the information you give us

Describing access at both ends is your responsibility: floors, lifts and lift door openings, staircases and their turns, doorway widths, parking restrictions and approach roads.

Where access differs materially from what was described and additional work is required, that work is chargeable. Where we identified a problem in advance and told you, no charge arises for work not attempted.

7. Parking and building access

We will apply for parking suspensions where a London borough requires them, provided the date is confirmed in time for that borough's notice period. We cannot guarantee that a suspension is granted or that a suspended bay is clear on the day.

Goods-lift bookings and permission from a freeholder or managing agent are generally obtainable only by a resident or owner and remain your responsibility.

8. Booking and payment

A booking becomes firm once the written quotation is accepted and any deposit stated on it is paid. A deposit is returned in full on cancellation more than seven days ahead of the booked date; inside that window some or all may be retained against costs already committed.

The balance falls due as the written quotation states, and in any event within fourteen days of the invoice date unless agreed otherwise in writing.

9. Packing

Where we pack, materials and labour are as stated on the quotation. Cartons packed by you are covered for loss or damage arising from our handling but not for damage attributable to the packing itself.

10. Goods we will not carry

Hazardous and prohibited items: fuel, gas cylinders, fireworks, solvents, open paint, corrosives, ammunition and similar. Nothing perishable and nothing living; plants travel at your own risk. Money, jewellery, deeds, passports and medication should stay with you.

11. Waste

We do not hold a waste carrier licence and do not undertake waste disposal. We will move goods to a purchaser, a charity, a storage facility or another address; anything requiring licensed disposal must be arranged separately.

12. Cover

Goods in transit and in store are covered to the level your written quotation and storage agreement state, subject to the exclusions written there. Items of unusual value must be declared before the move.

13. Matters outside our control

Planning gives us no authority over traffic, weather, road closures, a lift failing, a building withdrawing permission, a suspension not being respected, a chain not completing, sailing schedules or customs processing. Where any of that bears on your job we tell you at once and agree the best remaining option with you.

14. International movements

Customs clearance is handled by us or our appointed agent against the inventory taken before departure. You are responsible for obtaining the documents identified as yours on the relevant country page, for the accuracy of what you tell us, and for the timing of your own arrival where a relief depends on it. Duties, taxes and charges imposed at the destination are payable by you unless the written quotation states otherwise.

15. Claims

Tell us as soon as you notice loss or damage, and in writing within seven days of delivery or of goods leaving store. Keep the item and its packaging so both can be examined. A late report may limit what the cover will meet.

16. Law

The law of England and Wales governs these terms, and its courts have jurisdiction over any dispute arising under them.

Anything unclear?

Ask before you book, on the contact page.